Something Gained is Something Lost

Have you ever heard that every time something is gained something is also lost? That seems to be one of those interesting ‘head-scratchers.’ It almost makes it sound as if you are doing something wrong when you gain something. I have given this concept some thought,...

Achieving the Triple L

In the healthcare business, we talk a fair amount about the Triple Aim for improving the U.S. health care system. The Triple Aim is a framework developed by the Institute for Healthcare Improvement (IHI) that describes an approach to optimizing health system...

Hold Please!

I have called scores of healthcare provider practices during the past several months, and have been amazed at what I’ve found. It is very difficult in many situations to reach a human being. Why? Because I often had to navigate a phone system with several options, and...